New feature gives employees AI-powered instant, policy-grounded answers while giving HR teams a single, structured view of every conversation – from first question to closure
London, 25th August 2026 – Cezanne HR, one of the UK’s fastest-growing providers of cloud HR and payroll software, has today announced the launch of its AI Helpdesk, a new addition to its HRIS platform designed to bring AI-powered support to employees and give time back to HR teams.
AI Helpdesk is designed to change the way HR questions are handled, letting employees ask everyday HR questions in natural language and get instant answers grounded in their own organisation’s policies and documents, rather than generic AI responses. Where a question can’t be answered through self-service, the conversation is automatically categorised, escalated and routed to the right response team, and tracked through to resolution – closed by AI or by a real person – giving HR teams full visibility of workload and a clear evidence trail for reporting to the business.
The launch responds directly to feedback gathered from HR teams, many of whom described spending significant portions of their week fielding employee questions, with requests arriving through scattered channels and little way to demonstrate the volume of work involved. AI Helpdesk brings self-service, escalation, routing, ownership and reporting together in one connected experience that seamlessly flows into an escalated conversation with HR. It’s a modern solution to an age-old problem. .
“It’s a real privilege to be launching such a game-changing feature for HR teams.” said Julie Lally, Chief Product Officer at Cezanne HR. “AI Helpdesk is about giving HR teams their time back whilst employees get straightforward, trustworthy answers the moment they need them, and HR gets structure and visibility over everything that still needs a human – so nothing falls through the cracks, and the work HR does every day is finally easy to show.”
For employees, AI Helpdesk means faster answers, fewer dead ends, and a clear route to a real person when they need one. For HR teams, it means less time on routine queries, better oversight of who owns what, and reporting that finally makes the scale of employee support visible. It’s another example of the direction Cezanne’s product team plans to keep pushing in: embedding intelligence directly into everyday HR workflows to benefit HR teams, employees and managers.
AI Helpdesk is available now as part of Cezanne’s People Plus package. To learn more about AI Helpdesk and the People Plus Package, follow this link.
