Losing time to day-to-day HR queries?
AI Helpdesk is here to help
If you’re in HR, you’ll recognise the same questions week after week. Someone wants to know how many holiday days they’ve got left. Someone else needs the maternity policy. A line manager wants to check the process for a return-to-work meeting. None of it is complicated, but all of it takes time… and it’s rarely the time you have spare.
AI Helpdesk is built around this everyday reality, not around a generic idea of what “AI support” should look like. It finds and delivers the answers, so you don’t have to.
Get a demo on AI HelpdeskSetting the standard for best-in-class AI in HR
What makes AI Helpdesk different
Most AI tools in the HR and payroll space stop at answering a question. Cezanne AI Helpdesk keeps going after that: escalation, categorisation, routing, ownership and reporting are all part of one connected experience, not a chatbot bolted onto a separate ticketing tool.
That matters because the actual problem HR teams describe isn’t “can employees ask a question?”. It’s actually “what happens to everything that can’t be answered by self-service?” A tool that only handles the easy questions still leaves HR triaging the hard ones by email.
AI Helpdesk is built to manage that whole loop: a query is either answered instantly through self-service, or escalated and owned by a named person until it’s closed.
See how Cezanne AI Helpdesk is different
Not just another lightweight tool
Built from what HR teams actually told us
AI Helpdesk wasn’t designed in a vacuum. It’s shaped by conversations with HR professionals about where their week actually goes: the volume of repetitive questions, the difficulty proving how much work that represents, and the frustration of watching requests fall through gaps between email, chat and spreadsheets.
Our customers spoke, and we listened.
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See Cezanne AI Helpdesk answering real questions, in your own policies
Book a short demo and we’ll show you how AI Helpdesk would work with your team’s actual policies and processes.
What Cezanne AI Helpdesk does
Part of the People Plus Package, Cezanne AI Helpdesk combines AI-powered employee self-service, knowledge search across your own policies and documents, and structured HR case management, all within the Cezanne HRIS. It forms a key part of our new suite of AI tools for HR teams.
Employees can ask a question in natural language and get an answer straight away, grounded in your organisation’s own policies – not generic AI guesses.
If the employee self-service function can’t resolve it, the conversation is escalated with one click, automatically categorised, and routed to the right response team; such as payroll, employee relations, performance, or wherever it needs to go within your people operations.
HR gets a single, organised view of every conversation, with AI-generated summaries, private notes for internal collaboration, and reporting that shows exactly what’s been handled and by whom.
AI Helpdesk in action
For employees
For HR Teams
For HR Leaders and your wider business
No upfront cost.
No implementation fee.
No long-term contract.
HR & Payroll software without the usual costs
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How Cezanne’s AI Helpdesk Works
No magic or witchcraft here… just very intelligent programming that supports HR teams by removing mundane day-to-day tasks.
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Ask
An employee types a question into AI Helpdesk in their own words. No forms, and no ticket categories to guess at.
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Answer or escalate
AI Helpdesk searches your company’s own policies and documentation and responds instantly where it can. Where it can’t, the employee is offered a one-click route to send the conversation to HR
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Categorise and route
Categorise and route
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Own it to closure
HR agents work the conversation in a shared workspace, with private notes, reassignment, and a full history. Conversations are marked closed by AI or closed by HR, so it’s always clear how something was resolved.
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Report on it
Configurable dashboards show case volumes, categories, response times, and the split between AI-resolved and human-resolved conversations; giving HR leaders a clear, current picture of workloads.
See how AI Helpdesk is transforming HR operations today
Frequently asked questions about Cezanne AI Helpdesk
What is AI Helpdesk?
AI Helpdesk is an AI-powered employee support and case management tool, part of Cezanne’s People Plus package. It lets employees get instant answers to everyday HR questions from your own policies, and gives HR a structured way to manage anything that needs a human response.
How is this different from a regular chatbot?
A chatbot typically stops once it’s given an answer. AI Helpdesk keeps going: if a question can’t be answered through self-service, the conversation is automatically categorised, routed to the right team, and tracked through to resolution, with reporting on how it was handled throughout.
Where do the answers come from?
AI Helpdesk searches your organisation’s own policies and documentation to generate answers, rather than relying on generic AI knowledge. That’s designed to keep answers accurate and relevant to how your organisation actually works.
What happens if AI Helpdesk can't answer a question?
The employee can escalate the conversation with one click. It’s automatically categorised and routed to the right response team, whether that’s HR, payroll, line managers, or another specialist group your organisation sets up.
Does this replace our HR team?
No. AI Helpdesk is built to support HR, not replace it. It handles the routine, repetitive questions so HR has more time for the work that needs a person’s judgement. It also keeps HR fully in the loop on everything escalated to a human, allowing vital oversight and a human touch when required.
Can we see how HR is spending its time?
Yes. AI Helpdesk includes reporting on case volumes, categories, response times, and the split between AI-resolved and human-resolved conversations, which gives HR leaders a clear way to evidence workload to the wider business.
Is this a separate system from the rest of Cezanne?
No. AI Helpdesk is part of the People Plus package and works within Cezanne, rather than as a bolt-on tool that needs separate logins or integration work.
Is my data stored in the AI?
No. Cezanne Helpdesk uses AWS Knowledge Bases, which retains conversations for a maximum of 24 hours. This allows the assistant to refer back to earlier answers within the same conversation.
What data do you store from my AI interactions?
Cezanne records the outcome of each conversation for two purposes: to allow both the user and response teams to read the queries and any answers given, and to let you review previous answers for self-service.
The AI also generates a subject line for each conversation, and (where a conversation is escalated) a summary for the response team member picking it up. Both are stored by Cezanne as part of the ticket record, but the AI itself doesn’t retain them or carry them into any other conversation.
Once a conversation is escalated, the AI no longer has access to it. Un-escalated conversations close automatically after 24 hours, after which you’ll be prompted to start a new one.
Do you train the AI on my data?
No. Your documents are never used to train the model. When you ask a question, retrieval-augmented generation (RAG) searches your knowledge base (the documents in the workspaces you’ve chosen to make available) and returns the specific passages that match your query. We tailor the assistant’s behaviour using prompt engineering and RAG, neither of which teaches the model anything or retains your content.
Are Cezanne's AI features built in house or by a third party?
We build the features in house. The underlying model is developed by Anthropic.
Where is the AI hosted?
In AWS data centres within the EU. All models used by Cezanne Helpdesk are Anthropic Claude models, accessed via AWS Bedrock and hosted in EU regions including Ireland, Frankfurt and Paris. Your data does not leave the EU. We may change which Anthropic model a feature uses as newer versions become available; this does not change where the data is processed.
How do we get started?
Book a demo and we’ll walk through how AI Helpdesk would work with your organisation’s own policies and existing HR processes.
Still have a question about our AI tools?
We’d love to hear from you! You can drop us your questions here:
Learn more about AI in HR
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