Self-service support

Support for employees and managers

If you can’t find an answer in the online help provided within your Cezanne HR system, you’ll need to talk to your HR team. They’ll be able to reset your Cezanne HR password, explain how they’ve configured the system and help you access to features you may need to use.

 


Learn about Logins and Passwords

Logins and password policies are defined by your HR team or, in the case of single sign on, by IT. Read how to reset your Cezanne HR password and what to do if you are locked out here.

Learn about Online Help

For handy tips on how to use Cezanne HR, simply log into your Cezanne HR system, click on the down arrow next to your photo, and then select Help from the drop down.

Mobile apps for iOS and Android

Free to download

As a Cezanne HR customer you have free access to mobile apps that make it simpler to check your holiday entitlements, request time off, log a sickness absence, complete timesheets, clock in or out and get in touch with colleagues from wherever you are. As a manager, you can check and approve requests in just a few clicks.

 


Download on the app store buttongoogle-play-badge

System administrator support

Support for HR professionals

Your Cezanne HR service includes free access to a dedicated online support portal and support team, as well as regular product updates, release announcements and features guides.

 

Support portal

HR administrators can access the extensive online support portal 24/7. This allows you to search for articles and webinars, post or vote on ideas for future enhancements and raise a query with our support team. If you don’t have a login, please email support@cezannehr.com

Support tickets

The fastest way to get in touch with our support team is to post a question in the support portal. This automatically generates a ticket that will be routed to the first available consultant. You can also raise a ticket by emailing support@cezannehr.com. Learn more about support.


Billing queries

For questions about contracts or billing, or to obtain a copy of an invoice, please raise a ticket through the support portal or email contracts@cezannehr.com

Training or consultancy

Please contact the support team by email or through the support portal and one of our consultants will get back to you to discuss your requirements.