Support - Cezanne HR

Have a question about your Cezanne HR system?

Here is where to go to get the answers

for employees for HR Administrators See service status

Support for managers and employees

Problem signing in?

Passwords and password policies are set by your HR team or, in the case of single sign on, by IT. Read how to reset your Cezanne HR password and what to do if you are locked out here.

Online Guides

For handy tips on how to use Cezanne HR, simply log into your Cezanne HR system, click on the down arrow next to your photo, and then select Help from the drop down.

Take advantage of mobile apps

As a Cezanne HR customer you have free access to mobile apps that make it simpler to check your holiday entitlements, request time off, log a sickness absence, complete timesheets, check outstanding tasks or get in touch with colleagues from wherever you are. Managers can approve requests from their mobiles too, making the whole process quicker and easier for everyone involved.

Support for HR Administrators

Access the support portal

If you are a named HR administrator, you should have been sent a login to our extensive online support portal. This allows you to search for articles and webinars, post or vote on ideas for future enhancements and raise a query with our support team. If you don’t have a login, please email support@cezannehr.com

Contact support

The fastest way to get in touch with our support team is to post a question in the support portal. This automatically generates a ticket that will be routed to the first available consultant. You can also raise a ticket by emailing support@cezannehr.com. Learn more about support.

Queries about billing

For questions about contracts or billing, or to obtain a copy of an invoice, please raise a ticket through the support portal or email contracts@cezannehr.com

Arrange training or consultancy

Please contact the support team by email or through the support portal and one of our consultants will get back to you to discuss your requirements.