Driving Expansion: UMPC scales from 4 to 13 healthcare facilities, staying efficient with Cezanne Recruitment
TLWR? Here’s a summary:
UPMC successfully expanded its healthcare network from 4 to 13 facilities by implementing Cezanne Recruitment*: a modern hiring software solution that streamlined all aspects of recruitment, ensured GDPR compliance, and reduced recruitment costs and time. This transformation enabled efficient scaling and enhanced both candidate and internal stakeholder experiences.
- Significant cost and time savings: UPMC achieved €660,000 in annual savings on cost-per-hire, reduced time-to-hire by 67%, and cut job board spending by 61%.
- Challenges with traditional recruitment: Prior to Cezanne Recruitment, UPMC’s paper-based and siloed recruitment processes caused delays, inefficiencies, and compliance risks amid rapid expansion.
- Centralised, automated recruitment solution: Cezanne Recruitment’s user-friendly ATS centralised candidate management, automated CV sharing, and improved real-time communication with hiring managers, enhancing recruitment speed and compliance.
- Measurable growth and improved recruitment metrics: Time-to-hire dropped from three weeks to one week, candidate-to-interview ratio improved from 5:1 to 2:1, and cost per hire decreased significantly, supporting UPMC’s rapid expansion and HR team growth.
About UPMC
The University of Pittsburgh Medical Center (UPMC) has long been known for pushing the boundaries of medical care and innovation in the US. Now however, it’s bringing that same energy to Ireland. With big plans to expand, UPMC Ireland has been busy acquiring hospitals and launching specialist centres in areas like oncology and sports medicine. The goal? To meet the growing demand for high-quality healthcare across the country and cement UPMC’s place as a key player in Ireland’s private medical landscape.
The challenge
When UPMC set its sights on growing in Ireland, it wasn’t just a small step… it was a full-on expansion mission. But, with big growth came big recruitment challenges. Their people team needed to move fast, hiring top talent across multiple sites without missing a beat. The problem? Their existing recruitment setup just wasn’t built for that kind of scale or speed.
What worked before suddenly wasn’t cutting it, and with the pressure on to grow quickly and stay compliant in a competitive healthcare market, UPMC knew it was time to shake things up. Here’s how they tackled the obstacles and found a smarter way forward.
Battling disjointed recruitment processes
Amie Fitzpatrick, Senior Talent Acquisition Lead at UPMC, recalls the early recruitment process as cumbersome and distinctly old-school in methodology. Everything was done on paper, which meant delays in getting approvals, and juggling candidate info across different sites… not to mention a huge GDPR risk!
Each location had its own set of HR files, so things got siloed fast, and there was always a risk of details going missing. To top it off, job postings weren’t automated, meaning the whole process felt slow, manual, and a bit stuck in the past.
Growth plans and compliance needs
UPMC’s growth plans included expanding their hospital network from 2 to 4 hospitals and increasing their oncology and sports medicine centres. This expansion necessitated a centralised Applicant Tracking System (ATS) to ensure recruitment best practices, GDPR compliance, and a seamless recruitment process for end-users.
Need for speed and efficiency
The primary challenge was to find a solution that could automate and streamline the recruitment process. Speed and process improvement were crucial, as UPMC needed an efficient way to share CVs with hiring managers and receive real-time responses. The goal was to enhance both internal stakeholder and external candidate experiences.
The solution
The realisation of the need for a robust recruitment solution that could meet their scaling needs came when the existing inefficiencies could no longer be ignored. Amie recalls,
“UPMC acquired hospitals via acquisitions so a centralised ATS system was essential to ensure recruitment best practice, GDPR compliancy and to ensure our end users had a good recruitment process.”
Through multiple meetings with relevant stakeholders, including department heads and IT specialists, it was decided that Cezanne Recruitment would best suit their current needs and help progress their preference to computerise many of their systems. Amie mentioned;
“We needed an automated way to share CV’s with our hiring managers efficiently and to get their responses in real time. Cezanne Recruitment is super user friendly and they functionality improved our internal stakeholder and external candidate experience. Cezanne Recruitment as a product is loved across the HR team in UPMC.”
The results
Cezanne Recruitment addressed several critical pain points for UPMC, including:
- Recruitment process efficiency: By automating the recruitment process, UPMC significantly reduced the time and effort required for manual tasks.
- Rapid scaling: Cezanne Recruitment’s streamlined processes enabled UPMC to scale quickly in line with their growth plans.
- GDPR compliance: The centralised ATS ensured all recruitment practices adhered to GDPR standards, enhancing data security and compliance.
A quantifiable impact
The impact of Cezanne Recruitment on UPMC’s recruitment process is evident in several key metrics:
1. Time-to-Hire: Reduced from approximately three weeks to just one week.
2. Candidate to Interview Ratio: Improved from 5:1 to 2:1.
3. Cost per Hire: Drastically reduced from €200k per quarter to approximately €35k per quarter.
4. Job Board Spend: Decreased from €110k in 2023 to €68k in 2024.
5. Enhanced Candidate and Hiring Team Experience
Growth Achievements
Since implementing Cezanne Recruitment, UPMC has experienced significant growth:
1. Staff Expansion: The HR team doubled in two years.
2. Company Growth: UPMC expanded from 4 to 13 healthcare facilities, with new additions planned in 2025.
UPMC’s partnership with Cezanne Recruitment has transformed their recruitment process, enabling rapid scaling, improved efficiency, and enhanced compliance. The measurable results, including reduced time-to-hire, decreased costs, and improved candidate experience, underscore the effectiveness of Cezanne Recruitment in meeting the dynamic needs of a growing healthcare provider.
As UPMC continues to expand, the foundational improvements achieved with Cezanne Recruitment will support their ongoing success and future growth initiatives.
* Previously called Occupop