Delivering support excellence
Focused on your success
We pride ourselves on the quality of the support that we provide. In fact, it’s one of the things most commented on by customers when asked about their experience of working with us. Our team don’t just answer questions about the product, but aim to help you solve your business challenges.
See what our customers sayLooking for support?
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They are really receptive to any requests we may have, and are always quick to answer queries or help us trouble-shoot problems
How we support you
Expert support, an extensive library of online guides, articles, webinars and more.
What we do
As soon as you log a question in the support portal, it is automatically forwarded to our support team who prioritise it based on the impact it’s having on your use of the system. That way we ensure that we respond as quickly and efficiently as possible.
Generally, we’ll contact you via email. In some cases, we may point you to a knowledge base article or online help for your answer. Or we may make use of online meeting tools so that we can share screens and look at specific issues together. Whatever our approach, our philosophy is that your success is our success, and our team of support and product experts will do their best to help you.
You can log a support question at any time. The UK support team works from 9 am to 5.30 pm Monday to Friday excluding UK Bank Holidays.