Delivering support excellence
Meet your support team
Our team of in-house product experts pride themselves on the quality of the support they deliver. In fact, when asked about what they value most about working with us, our customers generally single out our consultants for special praise.
With hundreds of successful implementation under their belts, easy access to the development team, and an understanding of key HR issues, you’ll find they have the depth and breadth of knowledge to answer your questions and help you get the most from your system.
They are really receptive to any requests we may have, and are always quick to answer queries or help us trouble-shoot problems
How we support you
Online support portal, expert advice, update webinars and more
Our support process
What we do
As soon as you log a question in the support portal, it is automatically forwarded to our support team who prioritise it based on the impact it’s having on your use of the system. That way we ensure that we respond as quickly and efficiently as possible.
Generally, we’ll contact you via email. In some cases, we may point you to a knowledge base article or online help for your answer. Or we may make use of online meeting tools so that we can share screens and look at specific issues together. Whatever our approach, our philosophy is that your success is our success, and our team of support and product experts will do their best to help you.
Share your ideas and join an active community
Since we want to know what matters most to you, we’ve a dedicated area in our support portal where you can post ideas, and vote on suggestions that others have made. That way you’ll directly influence our development plans.
