What is Onboarding software?
Onboarding software is designed to both engage new employees before they start and automate and streamline the administrative tasks associated with bringing a new employee into the company. Either provided as part of an integrated HR system or a stand alone employee onboarding application, the best onboarding software saves time, ensures important activities don’t get overlooked, and connects new employees with their new employers and colleagues in a positive and lasting way. They help organisations deliver an engaging experience that promotes the organisation culture, builds trust and fosters commitment.
What are the benefits of Onboarding software?
In a 2018 survey of office workers, 41.1% said they had left a job within six months, and 37.5% reported changing their mind before their first day. By helping HR connect with new starters from the moment they’re hired, and delivering a smooth and meaningful experience, onboarding portals can do much to build engagement prior to joining, as well as help new employees settle into their role quicker and get off to the best possible start.
Onboarding systems also dramatically reduce HR administration overheads and help improve compliance by automating many labour-intensive processes, saving time and helping to ensure key activities don’t get overlooked. These can range from distributing and tracking essential paperwork to notifying others, such as IT, facilities managers or finance departments of activities that need to be completed before – and after – a new employee starts.
Badly managed new joiner processes leave new staff feeling disengaged and dissatisfied, which represents a huge cost to the business. Successful onboarding has been shown to strengthen relationships between employees and their employers, improve staff retention and boost productivity and collaboration.
With so much at stake, it’s important you choose the right onboarding software. Onboarding systems may vary, but there are three key features that the best onboarding system should have:
1. Easy to set up and engaging onboarding portals
First impressions are essential, so it’s important to make sure that your welcome portals not only look good but can be quickly and cost-effectively tailored to deliver the content your new joiners will appreciate. That means you’ll want to select a system with these capabilities.
- Own branding – with the option to easily upload your own logo and images.
- Essential information area – for key information, such as start date, primary contact, office location and arrival instructions.
- Configurable content areas – where you can easily add or rearrange pictures, video or text content.
- Staff bios – automatically displayed photos and profiles of their future manager and peers.
- A dynamic ‘to be completed’ task area – a space where employees can easily see and action their key tasks, such as documents to sign or read, or information that needs to be completed.
- Cloud based and accessible via tablet, PC or mobile – to ensure the widest possible adoption, make sure your portals can be accessed online at any time, and from the device of choice.
Onboarding experiences work best when they are relevant and personalised. Ensure you pick an onboarding system that allows you to:
- Create multiple portals – so you can reflect the information that’s appropriate to different roles or locations.
- Support international requirements – with the option for localised content and languages.
- Accommodate different lifestyle events – for example, to help with relocations, promotions, seasonal staff or employees returning from maternity/paternity or extended sick leave.
- Extends beyond the start date – onboarding doesn’t stop the moment an employee walks through the door. Check to see that your software supports on-going activities, such as reminding their managers to arrange regular check ins.
2. Automated task management
Research shows that when it comes to onboarding, companies are still missing essential steps, like right to work checks, or arranging for appropriate desks, chairs and technology to be in place. This both puts the business at risk, and leaves new employees feeling unappreciated. Top onboarding software comes with embedded task management that helps ensure key activities and deadlines aren’t missed. Important onboarding features to look out for are:
- Task list templates – an easy to set up library of task templates covering all your standard new joiner activities that you can pick from and amend if needed, so you don’t have to start from scratch each time.
- Notifications – automatically triggered emails and task inboxes, so that all those involved know what’s expected of them, and the due date.
- Smart task allocation – with the option to allocated activities against an individual (e.g. the new employee’s manager) or a team (for example, IT or Finance). With teams, it’s important that one person in a team can take control of a task, whilst other team members are informed that they no longer need to act.
- A central control dashboard – an easy to use, central area that allows HR to track progress and have an overview of all completed and outstanding tasks, so they know who’s done what and can easily chase up if needed.
3.Integration with your core HR system and data
Smooth onboarding relies on presenting the right information and activities to the right people at the right time – whether that’s routing data and documents through an approval and signing process, or ensuring new joiners have accurate information about key contacts or team bios.
That means that you’ll need to consider carefully whether to select a stand-alone onboarding system, or opt for one of the modern Cloud HR systems that have onboarding built in. The main benefits of an integrated HRIS and onboarding system are:
- Real-time data accuracy – changes made in your core HRIS, for example a change of role or update to team profiles, are automatically reflected in your onboarding system.
- Single source of data – all information is held centrally, and only needs to be entered once.
- Smoother processes – making use of your existing HR data lets you take advantage of the data and reporting relationships you already have, helping to ensure tasks and notifications reach the right people at the right time.
- Familiar interface – with just a single system to use, it’s easier for participants to complete activities and for HR to see the bigger picture.
Employee onboarding software lets HR teams take control over a process that far too often doesn’t deliver the outcome that either the business or the new joiner anticipates. And, with the cost of modern integrated Cloud HRIS starting from just a few pounds per employee per month, sophisticated onboarding software is available to organisations of every size.
Onboarding is just one of many areas where HR software can help streamline and improve people management. By taking advantage of modern Cloud solutions to automate other key human resources management processes, such as absence and holiday management, performance reviews, recruitment and timesheets, HR teams can free up time and help the whole business work smarter.