All-inclusive setup and support
Designed around you
We know just how busy you are, and how important it is that you can rely on our support to ensure your HR system is a success. That’s why with Cezanne, your monthly subscription fee includes everything needed to get your system set up and running smoothly.
From data upload and system configuration to ongoing support, best-practice advice and tailored training, our team of product experts will work with you to ensure you get the most from your Cezanne HRIS system.
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Hear from some of our customers
At Cezanne, we have always put customer success and satisfaction first. We are enormously proud to have worked alongside thousands of HR professionals, and of the feedback we get.
[Cezanne HR] worked with us to make sure we understood how the data would map into the new system and orchestrated the whole process for us. It saved us a lot of time and helped ensure a smooth transition from the old systems to the new.
Awen
I also really like the ‘Ideas’ option within the online help section where we can suggest new features or functions. It’s great to be able to make suggestions and know that they’re taken on board by the development team.
Age UK Oxfordshire
The support we get is great, and the Cezanne HR system is doing everything that we want – there’s nothing else we could ask for!
William Reed
Cezanne HR supported us really well throughout all phases of the system’s implementation, helping us to achieve our objectives.
Aethra Telecommunications
They have really worked in partnership with us, and the support has been excellent.
ASL Aviation Group, global aviation services provider
They’ve always got time to help with questions I might have or willing to jump on a call if they can help. They’ve always been really proactive when it comes to organising training, too.
Sagacity
Expert set up service
The proven implementation approach
Whether you are rolling out an HR system for the first time or switching from a legacy platform, our implementation services ensure your system is set up for success from the very start. Here is what you can expect:
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Kick-off call
As soon as you sign up to Cezanne, your implementation lead will be in touch to check your objectives and timelines and agree on the implementation approach that works best for you. From your initial consultation, through system configuration to company-wide rollout, they’ll be on hand to provide advice and assistance that reflect your specific requirements.
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Data upload
Getting your existing HR data into Cezanne is easy with our clever utility. We’ll guide you through how to use it and, once you have your data ready, we’ll check and upload it for you. It’s one less thing to worry about, and one more way to be sure you can be up and running quickly with your new HR system.
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System configuration
Once your data is safely uploaded, our implementation specialists will work with you to configure each of your Cezanne modules to fit your way of working and to reflect your company branding and culture, too. If you need to adjust something later on, it’s not a problem: you can make the changes yourself, or we can give you a hand.
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Tailored training
Alongside our consultative setup services, you’ll also benefit from free online training for your HR administrators using your own system where possible. That way, you can be sure you aren’t missing out on any of the great features and functionality your Cezanne system offers.
Customer Support
On-going guidance and advice
Once your system is set up and ready to roll out, our friendly team of UK-based product experts will take over your day-to-day support. For us, support isn’t about reading off scripts or providing one-size-fits-all answers. It’s about the relationship we build with you that allows us to provide help and advice that matches your needs.
So, alongside 24/7 access to a support portal crammed full of useful guides and videos, our team will be there to answer your questions and provide best-practice advice that reflects your specific needs and objectives.
Account Management
Adding value
Alongside ongoing support, you’ll have the backing of our dedicated team of Account Managers. They’ll be your one-stop shop for advice and recommendation aimed at ensuring you get the very best out of your Cezanne HR system. They will also be there should you wish to explore new modules, understand more about your billing or chat about anything that falls outside standard support. Here are just some of the things available to you:
- Regular one-to-one system health checks and check-ins
- Monthly webinars covering new and popular features
- Introductory training for new HR administrators
Automatic updates
Free new features
Cezanne is growing all the time, with new enhancements added almost every month. Every time we release new features, we’ll update your system for you.
We’ll let you know in advance what’s coming and how to take advantage of the new functionality. Plus, you’ll find helpful guides or how-to videos in your support portal.
Join an active community
We want to know what matters most to you, so we have a dedicated area in our support portal where you can post ideas, vote on suggestions that others have made and see which ideas are being actively worked on. By selecting Cezanne and adding your voice to our community, you’ll directly influence our development plans.
Let’s transform HR together
Cezanne is trusted by thousands of HR and payroll professionals to help them better manage, support, engage and connect their people. Get in touch today to learn more.
