Knowledge base
Help articles for employees, managers and admins
As a Cezanne customer, you have 24/7 access to our Knowledge Base: crammed full of useful guides and videos. All the articles will answer your questions and provide best-practice advice that reflects your specific needs and objectives. To log in, just click the login button below.
Log in to Knowledge base
Product professionals, here to help
Support you can count on
Our team of UK-based product professionals will be on hand to ensure you get the most from your Cezanne HR system, today and tomorrow. Submit a support ticket and a support consultant will be there to answer your question and provide best-practice advice that reflects your specific needs and objectives.
Submit a support ticket
FAQs: Common support questions and answers
I don’t remember my password.
Due to data security, we cannot access your system details and data. If you’ve lost or forgotten your password, please contact your company’s HR admin who can help you reset your password.
I can’t book a holiday on the system.
Please contact your HR team, they will be able to look into this further as it will depend on the settings of your system.
Where are the knowledge base articles?
HR admins can access the knowledge base here. From how-to guides, to troubleshooting documents and video explainers – Cezanne Knowledge Base is your go-to resource for using Cezanne.
How do you keep my data safe?
Cezanne HR is secure by design at every level. From our robust, independently tested HR platform and the advanced hosting environment to secure passwords, dual authentication and much more, the Cezanne HR system and service are built to keep your HR data safe. Read more about how we keep your HR data safe.
What security accreditations do you have?
The Cezanne service is independently certified to ISO27001 by the UK’s leading accreditation body, BSI Group. In addition, Cezanne is Cyber Essentials certified, compliant with TLS data protection and FSQS-registered: meaning you can rest assured we meet specific industry standards and regulatory requirements needed for also providing financial services.
Is Cezanne HR GDPR compliant?
Yes. Our system and our support service are fully UK and EU GDPR compliant. For more information visit our security page.
Still can’t find what you need?
Contact us
Please contact us with your query and a support consultant will get back to you.
Contact usMobile apps for iOS and Android
Free to download
As a Cezanne HR customer you have free access to mobile apps that make it simpler to check your holiday entitlements, request time off, log a sickness absence, complete timesheets, clock in or out and get in touch with colleagues from wherever you are. As a manager, you can check and approve requests in just a few clicks.
