All-inclusive setup and support

Designed around you

We know just how busy you are, and how important it is that you can rely on our support to ensure your HR system is a success. That’s why with Cezanne HR, your monthly subscription fee includes everything needed to get your system set up and running smoothly.

From data upload and system configuration to ongoing support, best-practice advice and tailored training, our team of product experts will work with you to ensure you get the most from your Cezanne HR system.

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At Cezanne HR, we have always put customer success and satisfaction first. We are enormously proud to have worked alongside thousands of HR professionals, and of the feedback we get.

Expert set up service

The proven implementation approach

Whether you are rolling out an HR system for the first time or switching from a legacy platform, our implementation services ensure your system is set up for success from the very start. Here is what you can expect:

  • Kick-off call

    As soon as you sign up to Cezanne HR, your implementation lead will be in touch to check your objectives and timelines and agree on the implementation approach that works best for you. From your initial consultation, through system configuration to company-wide rollout, they’ll be on hand to provide advice and assistance that reflect your specific requirements.

  • Data upload

    Getting your existing HR data into Cezanne HR is easy with our clever utility. We’ll guide you through how to use it and, once you have your data ready, we’ll check and upload it for you. It’s one less thing to worry about, and one more way to be sure you can be up and running quickly with your new HR system.

  • System configuration

    Once your data is safely uploaded, our implementation specialists will work with you to configure each of your Cezanne HR modules to fit your way of working and to reflect your company branding and culture, too. If you need to adjust something later on, it’s not a problem: you can make the changes yourself, or we can give you a hand.

  • Tailored training

    Alongside our consultative setup services, you’ll also benefit from free online training for your HR administrators using your own system where possible. That way, you can be sure you aren’t missing out on any of the great features and functionality your Cezanne HR system offers.

Customer Support

On-going guidance and advice

Once your system is set up and ready to roll out, our friendly team of UK-based product experts will take over your day-to-day support. For us, support isn’t about reading off scripts or providing on-size-fits-all answers. It’s about the relationship we build with you that allows us to provide help and advice that matches your needs.

So, alongside 24/7 access to a support portal crammed full of useful guides and videos, our team will be there to answer your questions and provide best-practice advice that reflects your specific needs and objectives.

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Account Management

Adding value

Alongside ongoing support, you’ll have the backing of our dedicated team of Account Managers. They’ll be your one-stop shop for advice and recommendation aimed at ensuring you get the very best out of your Cezanne HR system. They will also be there should you wish to explore new modules, understand more about your billing or chat about anything that falls outside standard support. Here are just some of the things available to you:

  • Regular one-to-one system health checks and check-ins
  • Monthly webinars covering new and popular features
  • Introductory training for new HR administrators
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Automatic updates

Free new features

Cezanne HR is growing all the time, with new enhancements added almost every month. Every time we release new features, we’ll update your system for you.

We’ll let you know in advance what’s coming and how to take advantage of the new functionality. Plus, you’ll find helpful guides or how-to videos in your support portal.

account management

Join an active community

We want to know what matters most to you, so we have a dedicated area in our support portal where you can post ideas, vote on suggestions that others have made and see which ideas are being actively worked on. By selecting Cezanne HR and adding your voice to our community, you’ll directly influence our development plans.

Cezanne HR support portal

Let’s transform HR together

Cezanne HR is trusted by thousands of HR professionals to help them better manage, support, engage and connect their people. Get in touch today to learn more.

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