Customer Support

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Delivering support excellence

Focused on your success

We pride ourselves on the quality of the support that we provide. In fact, it’s one of the things most commented on by customers when asked about their experience of working with us. Our team don’t just answer questions about the product, but aim to help you solve your business challenges.

See what our customers say

Looking for support?

If you are already a registered HR user and have a question, simply click on one of the options below

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They are really receptive to any requests we may have, and are always quick to answer queries or help us trouble-shoot problems

Medstrom Healthcare

How we support you

As a Cezanne HR customer, you’ll benefit from expert support from our UK-based customers services team, backed by an extensive library of online guides, articles and product webinars.

Easy Access

Log your questions, check status, search for articles and share ideas 24/7 through the dedicated online support portal

Quick resolutions

All support tickets are prioritized and managed centrally, so we can respond as quickly and efficiently as possible.

Informative Webinars

Benefit from live and pre-recorded webinars on the latest releases, and best practices for setting up your HR system.

What we do

As soon as you log a question in the support portal, it is automatically forwarded to our support team who prioritize it based on the impact it’s having on your use of the system. That way we ensure that we respond as quickly and efficiently as possible.

Generally, we’ll contact you via email. In some cases, we may point you to a knowledge base article or online help for your answer. Or, we may make use of online meeting tools so that we can share screens and look at specific issues together. Whatever the approach, our philosophy is that your success is our success, and our team of support and product experts will do their best to help you.

You can log a support question at any time. The support team works from 9 am to 5.30 pm GMT Monday to Friday, excluding UK Bank Holidays.