The top 5 HR skills for the future in summary:
The following skills are crucial for HR professionals aiming to remain effective and adaptable in the future workplace. They include:
- Future-proofed HR skills: HR professionals must develop situational judgment, critical thinking, and commercial awareness to navigate workplace challenges effectively.
- Tech & data savvy literacy: Embracing digital literacy and HR technology is essential for automation, data-driven decision-making, and improving workforce management.
- Ethical & strategic leadership: Managing ethical dilemmas and fostering an open, accountable workplace culture are key to maintaining trust and compliance.
HR people are usually so busy focusing on helping everyone else plan their careers, that they pay scant attention to managing their own.
But in an increasingly digitised world, where smart automation and AI are now commonplace, HR careers as we know them are likely to change significantly in the future.
At a recent CIPD careers event, Head of Strategy Development Ruth Stuart pointed out that in a fast-moving and unpredictable working environment, it’s impossible to predict accurately what HR roles will look like going forward.
Practitioners don’t, however, need to worry too much about the much talked about advance of the robots. Artificial Intelligence (AI) in HR will undoubtedly make a big difference to the way tasks and processes are managed, but the future of HR will still be ‘human’.
Stuart suggested that future career success will depend on HR practitioners leading with principles, using evidence, and focusing on outcomes. And, she also highlighted the top five key skills that will stand HR people in good stead for the future…
Situational judgement
HR has to deal with many often tricky situations, ranging from claims of sexual harassment or bullying in the workplace to conflict between warring colleagues or sensitive employee health issues. There are often no easy answers. Remaining calm and clear headed and making the right decision for the situation at hand is a key skill.
Commercial awareness
HR is often (and often unfairly) accused of lacking this competence. The most successful practitioners will have a clear understanding of their organisation’s business model and the risks and reputational challenges it faces.
They will also have an in-depth knowledge of the way the business creates value, and will be able to connect effectively with stakeholders both within and outside the organisation. Ultimately, people professionals must do more to shake off the perception that HR is just another cost centre, and strive to be a trusted voice in the C-suite.
Critical thinking
A World Economic Forum report has dubbed critical thinking as one of the most important skills for the future world of work. HR must actively question and challenge business decisions when necessary, demonstrating both courage and critical thinking
Instead, it’s about having the skills to objectively analyse and evaluate proposed strategies and to come up with new insights by making connections between seemingly disparate ideas.
Digital literacy
This is one area where HR professionals are not alone in acknowledging they need to raise their game. It’s not just about embracing the new generation of HRIS software that is now available to automate key processes and reduce admin.
HR also needs to learn how to exploit data to support better decision making within the business on everything from recruitment and workforce planning to e-learning and employee engagement.
Managing ethical dilemmas
You only have to look at the headlines to see how difficult organisations are finding it to manage ethical dilemmas. In the last year alone we have seen everything from environmental, whistleblowing and money laundering scandals. In addition, a whole raft of charities were having to reconsider their position about accepting donations that were raised at an event where inappropriate behaviour was reportedly rife.
HR must develop the skills to create cultures where inappropriate behaviour of all kinds is called out and employees are able to speak out without fear of negative consequences.
The good news is that prospects for HR roles are looking healthy. A recent Glassdoor report ranks the role of HR Manager among the top ten most desirable roles in the UK, with a high job satisfaction rating.
But HR practitioners cannot afford to stand still if they want to remain current and marketable to employers. Top career development tips shared during the session included focusing on your transferable skills, getting experience of different disciplines, even if it’s just via a short term project, and finding alternative ways to gain knowledge and raise your game, through volunteering for example.
Above all, be open to opportunities – and say yes. To quote management guru Peter Drucker, “The best way to predict the future is to create it.”
Erika Lucas
Writer and Communications Consultant
Erika Lucas is a writer and communications consultant with a special interest in HR, leadership, management and personal development. Her career has spanned journalism and PR, with previous roles in regional press, BBC Radio, PR consultancy, charities and business schools.
